Shipping & Delivery

Thank you for visiting our Shipping & Delivery information page. We aim to provide clear and helpful details about how your order is processed and delivered.

Order Dispatch

After you place your order, it will be prepared for shipment. During peak periods or promotional events, processing may take slightly longer than normal. We appreciate your patience while we work to fulfil all orders as quickly as possible.

Once your order has left our facilities, you’ll receive tracking details via a notification. These details allow you to follow your parcel’s progress through the delivery network.

Delivery Method

All orders are sent using a reputable courier service. Delivery methods are selected to ensure safe and reliable handling of your items. Tracking and delivery options can be managed where available through the courier’s tracking portal.

For more information about delivery methods and carrier services, please visit https://mellowrue.com.

Processing Times

Orders go through a processing stage before shipment. Processing times may vary due to order volume and seasonal fluctuations — especially during major sales or holiday periods. Please allow adequate time for your order to be prepared.

Delivery Destinations

We currently ship to a range of regions. If shipping is unavailable to certain destinations, you will be informed during the checkout process. Please note that delivery to local pick-up points or alternate addresses may be subject to the delivery services operating in that area.

International Shipping

International orders are sent via an international courier service. Delivery to some locations may have additional requirements such as customs clearance or local import regulations. These procedures are managed by the carrier and local authorities.

Delivery Changes & Tracking

Once your parcel is in transit, you may have options through the courier’s tracking portal to request delivery instructions or redirection, where supported.

You can track your shipment using the tracking number provided after dispatch. For updates, please visit https://mellowrue.com.

During Busy Periods

During high volume periods — such as promotional events or public holidays — both processing and delivery can take longer than usual. We thank you for your understanding and patience.

Missing or Delayed Orders

If your order has not arrived within a reasonable period after shipping confirmation, please check your tracking information first. If further assistance is needed, our support team can help guide you through next steps.