Returns

Your Right to a Refund

You may be eligible for a refund on items you buy if the product is faulty, not of expected quality, or not fit for the purpose it was sold for and you return it within a reasonable period with acceptable proof of purchase. Refunds will be processed back to your original payment method, excluding delivery costs and any promotional codes applied.

If you qualify for a refund but would prefer an exchange or a store credit of equal value, we can offer these options as alternatives.

Change of Mind Returns

A refund, exchange, or store credit may also be available if you change your mind, provided that:

  1. The item is returned within 30 days from the date of purchase (or for online orders, the date of delivery),
  2. It is unworn and in its original condition,
  3. All original tags and packaging are attached,
  4. You present valid proof of purchase.

Please note that the change-of-mind policy does not apply to certain items purchased for hygiene reasons, such as earrings, cosmetics, lingerie, or hosiery.

Exclusions & Exchanges

Online exchanges are not available; if you wish to change an item, you may return it for a refund and place a new order. In-store purchases must be returned in those physical locations and cannot be processed through the online return process.

Sale items returned in store can be exchanged for another item within the eligible return period. For online sale purchases, items can be returned for a refund or exchanged in store if needed.

Afterpay & Promotional Credits

Items purchased using a buy-now-pay-later service can be returned for a refund or exchange according to the applicable return policies. Promotional credits used on an order are non-refundable; however, refunds will be proportionally applied to the remaining balance of your original payment method.

Returning Online Orders

To return an online order:

  1. Visit mellowrue.com returns portal,
  2. Provide your order and return details,
  3. Select your preferred return option,
  4. Follow the instructions to prepare your return parcel.

Once your return is received and processed, refunds will be issued back to your original payment method, excluding delivery charges and promotional discounts.

Faulty Items

If you receive an item that is defective or not as described, we can help arrange a return under our faulty goods procedures. You may be asked to provide details about the issue and images showing the fault prior to return authorisation.

Additional Information

All returns are subject to the terms and conditions of our full Returns Policy available at mellowrue.com. We recommend retaining tracking information for your return shipment as we cannot accept liability for items lost in transit.